PRO CARE

We’re passionate about making a measurable impact in all we do.

Pro Care

Maintenance Contracts for your power supply systems

Through Pro Care Safe, Excel and Premium, your AEG PS service team provides an on-site annually scheduled preventive maintenance program developed to secure your systems’ operations at all times. With physical inspections, functionality and performance assessments and on-site numerical diagnostics, our service engineer experts do everything needed to keep your system operating at peak performance.

The repair service of our Pro Care customers is our first priority. The maximum starting time for initiating an on-site intervention is defined in our Pro Care package contract.

This annually repeating contract also includes a 24/7 priority hotline and complete reporting. This means peace of mind by ensuring the cost control, security and uninterrupted power supply for your most critical processes.

  Safe Excel Premium
Preventive Maintenance
Work on site Included, 
1 maintenance visit per year

Included, 
1 maintenance & 1 inspection visit per year

Visual inspection

System, batteries, site, installation

Organic and inorganic contaminants removal

System and batteries

Thermal scanning

Critical parts in the system, batteries and installation

Events log analysis and numerical diagnostics

System

Performance measurements

System

Software update

System, when available

Parameter adjustment 
and optimization

System

Functional walk through 
and assessment

System, batteries, installation

 
Parts

Periodic maintenance parts

Discounted Included

Limited life time parts

Discounted Included
 
  • Cooling fans: Every 5 years or as needed
  • Capacitors: Every 10 years or as needed

Reporting

Included
 
Corrective Maintenance As needed

Guaranteed response time

Engineer on site within 8 standard working hours 
from the customer alert

Work on site

20% discount from standard hourly rates Included

Fault finding

20% discount from standard hourly rates Included

Repair, replacement of parts 
and testing

Included

Event’s log analysis and numerical diagnostics

System

Parameter adjustment 
and optimization

System

Functional walk through and assessments

System, batteries, installation

Parts

20% discount Included

Travel

At cost Included

Reporting

Included
 
Other Services

24/7 hotline for Pro Care customers

Included

Complete reporting history

Included

Scheduling and preparation of site visits

Included

Options:

  • Additional preventive maintenance visits
  • Preventive maintenance performed outside standard office hours/weekend
  • Guaranteed response time options
  • Battery testing with external load bank
  • Remote monitoring on system and batteries

DOWNLOADS

ProCare Excel



ProCare Premium



ProCare Safe



Preventive Maintenance

High Quality Products & Services

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How It Works

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We Enjoy Working

Why People Choose Us

Mobile Phone

We fix all smartphone models, make a diagnostic and replace all non-working parts at record terms.

Optimize Deals

Own success at every turn. Uncover and deliver on opportunities that build lasting value.

Laptop

On all laptops that have been physically damaged, the screen is one of the most fragile components.

Computer

Computer not powering on? Sometimes, if this occurs, the issue is with the main board of your computer.
Here, at Relab, we provide repair solutions to customers that are looking for high quality services.
We let our work speak for itself. Since January 2010, we’ve repaired over 25,000 devices, with a repair rate of 93.80%. We are currently seeing a yearly increase of between 20% to 30% repaired devices.
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